Privacy Policy

We at Potter Slots Casino take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website or create and use an account. It also explains your rights under applicable data protection laws, including the GDPR where it applies. Please read this policy carefully to understand our practices.

Legal Status License Number
We process personal data on lawful bases that match the purpose of the processing. These lawful bases include:

performance of a contract with you, for account management and service delivery;
compliance with legal obligations that apply to us;
our legitimate interests, such as fraud prevention, service improvement, and maintaining platform security, when these interests do not override your rights;
consent, where you have freely given it for purposes such as marketing or certain cookies.

Registration and Login Process
When you register and log in to an account with us, we collect and use personal data to create and manage your account and to keep it secure. This typically includes:

your name or username;
contact information such as email address and phone number;
date of birth or other age-related information to confirm eligibility;
login credentials, username and password, and account activity logs;
device and connection information linked to sign-in attempts, for security and fraud prevention.

We use this data to verify your identity, provide the services you request, detect and prevent unauthorized access, and communicate with you about account matters. We may ask for additional verification information when required by law or if needed for security checks.

Games and Software Providers
To operate our service we may share limited categories of personal data with third-party service providers, such as software or platform providers, content partners, and technical contractors. When we share data we:

limit the information to what is necessary for the partner to perform a service;
require partners to process data under contract and to use appropriate safeguards;
where possible, provide aggregated or pseudonymized data rather than directly identifying individuals.

We also use third-party analytics and performance tools to improve our services; these tools may collect technical and usage data as described elsewhere in this policy.

Bonuses and Promotions
We may use personal data to operate and personalize promotions, newsletters, and marketing communications. For these purposes we may:

use your contact details and preferences to send offers and updates;
profile activity and engagement to tailor promotions to your interests;
respect any marketing preferences you express, including opt-outs.

Where required by law, we will obtain your consent before sending direct marketing by electronic means. You can withdraw consent or opt out of marketing at any time by using the settings in your account or by contacting customer support.

VIP and/or Loyalty Program
Where you participate in loyalty or VIP programs we collect and process data necessary to manage membership, calculate rewards, and communicate relevant benefits. This may include:

membership tier, points or activity balances, and history of participation;
preferences and communication choices for program-related offers;
performance of eligibility checks and program administration.

We use this data to operate the program, deliver rewards, and prevent abuse. You can request access to your loyalty data or object to certain processing where applicable by contacting customer support.

Payment Methods and Banking Terms
To administer accounts and related services we process records and transaction metadata necessary for account management and compliance. We handle such data securely and limit access to authorized personnel and processors. We retain transaction-related records only as long as reasonably necessary for service provision, legal compliance, fraud prevention, and dispute resolution.

Key Terms and Conditions
Our use of your personal data is governed by the terms that apply to your account. Key points include:

we collect and use data to perform our contract with you and to comply with legal obligations;
we take measures to prevent unauthorized access and misuse of accounts;
we may suspend or restrict accounts in accordance with applicable rules where necessary for security or legal compliance;
we will provide notice where retention or use of your data is required by law or our policies.

Please review your account terms to understand any additional obligations that affect how we process your information.

Mobile and Technical Features
When you access our services by mobile device or browser we collect technical data to ensure a reliable and secure experience. This may include:

device type, operating system, browser type, and app version;
IP address, time zone, and language settings;
usage data and crash logs for diagnostic purposes;
preferences and opt-in choices for mobile notifications.

We use cookies and similar technologies for functionality, analytics, and advertising. You can manage cookie preferences through your browser or account settings where provided.

Security and Fair Play
We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. Measures include:

access controls and role-based permissions;
regular security assessments and staff training;
encrypted communications for data in transit;
procedures for detecting and responding to data incidents.

If we become aware of a data breach that poses a high risk to your rights and freedoms, we will notify you and relevant authorities as required by law.

Responsible Gambling Features
We may use personal data to provide and support features that help you manage your activity, such as account controls, activity reports, and contact with support services. This includes:

processing requests for limits, time-outs, or account restrictions;
maintaining records to honor self-exclusion and similar measures;
generating non-identifying reports to improve responsible-use features.

We treat requests related to these features with confidentiality and process them promptly in accordance with applicable rules.

Advantages and Disadvantages
We aim to be transparent about the effects of our use of personal data:

Advantages: Processing your data allows us to provide and personalize services, keep your account secure, communicate important information, and respond to requests efficiently.
Disadvantages and risks: Any data processing carries some risk of unauthorized access or errors. We minimize these risks through technical and organizational measures and by limiting data retention to what is necessary.

You have control over many aspects of how we use your data through account settings and the rights described below.

General Casino Information
Data retention and your rights:

we retain personal data only as long as necessary for the purposes described, to meet legal obligations, or to resolve disputes;
you have rights including access to your data, correction of inaccuracies, deletion in certain circumstances, restriction of processing, portability, and objection to certain processing, including profiling and direct marketing;
you may also lodge a complaint with a supervisory authority if you believe our processing breaches applicable data protection law.

Changes to this policy: We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post a revised policy and indicate the effective date.